Effective Date: Oct 1, 2024
1. Introduction
SkyRider Communications, LLC (“SkyRider”) is dedicated to providing high-quality internet services to our customers. This Network Management Policy outlines the practices and guidelines that govern the use of our network to ensure optimal performance, security, and reliability for all users.
2. Purpose
The purpose of this policy is to inform our customers about our network management practices in a transparent manner. It ensures compliance with applicable laws and regulations while promoting an efficient and secure network environment.
3. Scope
This policy applies to all customers and users of SkyRider’s internet services. It covers all activities conducted over our network, including data transmission, device usage, and application access.
4. Network Management Practices
4.1. Traffic Management
- Congestion Management: During periods of high network usage, SkyRider may implement reasonable network management practices to alleviate congestion. This may include prioritizing certain types of traffic to ensure overall network performance.
- Application-Agnostic Policies: Our traffic management practices are application-agnostic. We do not prioritize, degrade, or block specific applications or services except as required for legal or security reasons.
4.2. Network Security
- Threat Mitigation: SkyRider employs industry-standard security measures to protect the network and our customers from threats such as malware, viruses, and denial-of-service attacks.
- Monitoring: We may monitor network traffic to identify and address security threats or violations of this policy.
4.3. Device Attachment Rules
- Approved Devices: Customers may connect any lawful device that is compatible with our network, provided it does not harm the network or other users.
- Prohibited Devices: Devices that are intended to disrupt network performance or violate any laws are strictly prohibited.
4.4. Content Filtering
- Legal Compliance: SkyRider does not block lawful content but may restrict access to content that is illegal or violates our Acceptable Use Policy.
- Parental Controls: Customers may request content filtering services or parental controls to manage access within their households.
5. Acceptable Use Policy
Customers are expected to use SkyRider’s services responsibly. Prohibited activities include, but are not limited to:
- Illegal Activities: Engaging in activities that violate local, state, or federal laws.
- Security Violations: Attempting to breach network security or interfering with another user’s network access.
- Spam and Fraud: Distributing unsolicited emails, phishing, or engaging in fraudulent activities.
- Resource Abuse: Excessive use of network resources that negatively impacts other users.
6. Privacy Policy
SkyRider is committed to protecting customer privacy. Personal information is collected, used, and disclosed in accordance with our Privacy Policy. We do not monitor or disclose the contents of your internet traffic except as required by law.
7. Performance Characteristics
7.1. Service Speeds
- Advertised Speeds: SkyRider offers various service plans with advertised upload and download speeds. Actual speeds may vary due to factors such as network congestion, customer equipment, and environmental conditions.
- No Guarantees: While we strive to provide consistent speeds, we do not guarantee that customers will always experience the maximum advertised speeds.
7.2. Latency and Jitter
- Optimized Performance: Our network is designed to minimize latency and jitter to support real-time applications like voice and video calls.
- Variable Conditions: Network latency may vary based on overall traffic and external factors beyond our control.
8. Commercial Terms
8.1. Pricing and Fees
- Transparent Pricing: Details of our service plans, pricing, and any associated fees are available on our website or by contacting customer service.
- Changes to Pricing: SkyRider reserves the right to modify pricing and fees with prior notice to customers.
8.2. Data Caps and Usage Allowances
- Unlimited Plans: SkyRider currently offers unlimited data plans without data caps or overage charges.
- Fair Usage: While there are no data caps, excessive usage that impacts network performance may be addressed under our Acceptable Use Policy.
8.3. Early Termination Fees
- Contracts: Some service plans may require a contract. Early termination fees may apply if the service is canceled before the end of the contract term.
- No-Contract Options: Month-to-month service plans are available without early termination fees.
9. Customer Responsibilities
Customers are responsible for:
- Compliance: Adhering to this Network Management Policy and all other applicable SkyRider policies.
- Security Measures: Implementing security measures to protect their devices and networks.
- Accurate Information: Providing and maintaining accurate account and contact information.
- Equipment Care: Ensuring that any equipment provided by SkyRider is used properly and returned if service is terminated.
10. Policy Changes
SkyRider may update this Network Management Policy from time to time. Updates will be posted on our website, and significant changes will be communicated to customers through appropriate channels.
11. Reporting Violations
Customers who become aware of any violation of this policy are encouraged to report it to SkyRider’s customer service.
12. Contact Information
For questions or concerns regarding this Network Management Policy, please contact us:
- Customer Service Phone: [Insert Phone Number]
- Email: [Insert Email Address]
- Mailing Address: SkyRider Communications, LLC
[Insert Street Address]
[City, State, ZIP Code]